1. Acceptance of Terms
By accessing or purchasing from this website, you agree to be bound by these Terms & Conditions. If you do not agree, you must not use this website.
We may update these Terms at any time. Continued use of the website constitutes acceptance of any changes.
2. Eligibility
You must be legally capable of entering into binding contracts under applicable law to use this website and make purchases.
We do not impose an age restriction, but purchases made by minors should be supervised by a parent or legal guardian.
3. About Our Products
LovelySuri Global sells women’s wellness and menstrual care products.
We make reasonable efforts to ensure product descriptions, images, and information are accurate. However:
- Product results may vary between individuals
- We do not guarantee specific outcomes
- Visual representations may differ from actual product appearance due to device display differences
You are responsible for reviewing product details before purchase.
4. Orders and Contract Formation
When you place an order:
- You are making an offer to purchase
- We reserve the right to accept or reject your order
- An order is only confirmed once payment is successfully processed and we issue confirmation
We may cancel or refuse orders due to:
- Product unavailability
- Suspected fraud or abuse
- Pricing or listing errors
- Payment issues
If we cancel an order after payment, you will be refunded.
5. Pricing and Payment
All prices are listed in [MYR / local currency as applicable] unless stated otherwise.
We reserve the right to change prices at any time without prior notice.
Payments are processed securely via third-party providers, including Razorpay Curlec.
We do not store full credit/debit card details.
You are responsible for any bank charges, currency conversion fees, or transaction fees imposed by your payment provider.
6. Shipping and Delivery
We ship within Malaysia and selected Southeast Asian countries.
Delivery timelines are estimates only and may vary due to:
- Courier delays
- Customs processing (for international orders)
- Peak periods or logistical disruptions
We are not responsible for delays once the parcel is handed over to the courier.
Risk of loss transfers to the customer upon shipment dispatch.
7. Returns and Refunds
Returns and refunds are governed by our separate Refund & Return Policy.
We reserve the right to reject returns that do not meet stated conditions.
8. Intellectual Property
All content on this website—including branding, text, product descriptions, images, design, and logos—is owned by or licensed to LovelySuri Global.
You may not:
- Copy
- Reproduce
- Distribute
- Modify
- Exploit any content for commercial purposes
without prior written consent.
9. Prohibited Use
You agree not to use this website:
- For fraudulent or unlawful activity
- To attempt unauthorised access to systems or data
- To interfere with website operation or security
- To resell products without authorization
- To submit false or misleading information
- We reserve the right to terminate access for violations.
10. Product Use & Safety Disclaimer
Our electronic wellness products are intended for general comfort and wellness purposes only and are not medical devices unless explicitly stated otherwise.
Customers are responsible for reading and following all usage instructions and safety recommendations provided with the product.
LovelySuri Global shall not be liable for injuries, damages, or losses resulting from:
- Improper use
- Failure to follow instructions
- Excessive or prolonged usage
- Use while sleeping
- Unauthorized modification or repair
- Improper charging methods
- Use with incompatible adapters or power sources
Users should discontinue use immediately if discomfort, skin irritation, unusual odor, smoke, swelling, or excessive heat occurs.
To the maximum extent permitted by law, customers assume responsibility for proper and safe use of purchased products.
10. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages
- We do not guarantee uninterrupted or error-free website operation
- We are not responsible for misuse of products after purchase
Our total liability for any claim shall not exceed the amount paid for the product(s) in question.
11. Third-Party Services
We rely on third-party services for:
- Payment processing (e.g. Razorpay Curlec)
- Shipping and logistics providers
- Website hosting and e-commerce infrastructure (WooCommerce and related plugins)
- We are not responsible for the actions, failures, or policies of these third-party providers.
12. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your personal data.
13. Force Majeure
We are not liable for failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, internet outages, or logistics disruptions.
14. Governing Law
These Terms are governed by the laws of Malaysia.
Any disputes shall be subject to the exclusive jurisdiction of Malaysian courts.
15. Changes to Terms
We reserve the right to modify these Terms at any time. Updates will be posted on this page. It is your responsibility to review them periodically.
16. Contact Information
For any questions regarding these Terms, contact:
LovelySuri Global
Website: www.lovelysuri.com
Last updated: 20 May 2026
