1. Order Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
Orders placed after business hours, on weekends, or public holidays will be processed on the next working day.
During peak periods, promotions, or unforeseen operational delays, processing times may be extended.
2. Shipping Destinations
We ship from Malaysia to:
- Malaysia (nationwide)
- Singapore
- Indonesia
- Thailand
- Brunei
If your country is not listed, we currently do not offer delivery to your location.
3. Shipping Methods
We work with trusted courier partners, including:
- J&T Express
- Ninja Van
- PosLaju
- Shopee-supported logistics (where applicable)
Courier selection may vary depending on destination, weight, and operational efficiency.
4. Shipping Fees
Shipping fees are calculated based on:
- Parcel weight
- Destination
- Courier rates
Shipping costs will be displayed at checkout before payment confirmation.
We may offer free shipping promotions above a specified minimum order value. Such promotions are subject to change without notice.
6. Estimated Delivery Time
Estimated delivery times after dispatch:
Malaysia:
2–5 business days
Singapore:
3–10 business days
Indonesia, Thailand, Brunei:
5–20 business days (subject to customs clearance)
Delivery timelines are estimates only and not guaranteed.
We are not responsible for courier delays caused by:
- High shipment volumes
- Customs inspections
- Weather disruptions
- Public holidays
- Incomplete address information
